Learn how to handle difficult conversations with communication skills training
Effective communication skills are fundamental to the successful leadership and management of employees. Often however, communications amongst managers and their team members get lost in translation and misunderstandings, frustration and conflicts can arise. This one-day training course examines behavioural styles in the workplace and looks at the strengths and limitations of preferred communications styles. Using the renowned Dominance, Influence, Steadiness and Compliance model (DISC), methods of modifying our own approach to communication more effectively with people are also covered. The session also covers techniques and approaches to more confidently handle difficult conversations.
Who should attend?
Anyone wishing to develop their communication skills. The session is particularly well suited to team members wishing to understand more about their approach to communications and the dynamics amongst themselves. As the content includes methods of adapting communication styles and approaches to handling difficult conversations it is well suited to individuals wishing to develop self-awareness and their approach to leadership.