Once the informal approach to correct minor workplace issues has been exhausted, employers are encouraged to use their formal processes in order to move with the matter forward.
In these situations having a well written and above all compliant grievance and disciplinary policy is important. Following these processes should allow you to address the issue without falling foul of the law.
Employers should ensure that a grievance procedure is in place which follows the basic practical guidance outlined in the revised ACAS Code of Practice on Discipline and Grievance.
Although a failure to follow the Code does not, in itself, make an employer liable to proceedings, Tribunals will take the code into account when considering relevant cases, and are also able to adjust any awards by up to 25 per cent.
This procedure must include the right for the employee to be accompanied in grievance hearings. It must give the employee the right to appeal against the initial decision.
Employers are encouraged, wherever possible, to attempt to resolve all grievances informally to avoid a formal grievance being presented.
We understand that dealing with HR can be difficult, so our HR experts can help you each step of the way. For over two decades Quest has been providing human resources and health and safety solutions for individual businesses and membership organisations throughout the UK. Our reputation for quality of service has enabled us to establish long-lasting relationships with many prestigious organisations. By integrating the latest technology and innovative insurance, with a highly experienced team of business partners, Quest has become a market leading provider.
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Resolve the issue with guided help
In the event of a formal grievance being presented by an employee, employers should arrange a meeting without reasonable delay in order to discuss the complaint.
Employees have the right to be accompanied by a workplace colleague or a Trade Union Official at all formal grievance hearings.
Once the complaint has been fully investigated the employer should take one of the following routes:
If you are an employer in need of support for a grievance procedure please contact Quest today on 0333 240 7208.