Mediation is increasingly being used to resolve disputes in many areas of life and is becoming particularly prominent in employment. It is one of the processes within the alternative dispute resolution (ADR) spectrum and often involves a neutral third party bringing two sides together with the aim of reaching a mutual agreement.
Workplace mediation is used when an employer has a dispute with an employee. Mediation is an informal, confidential and entirely voluntary process in which an impartial third party mediator assists the parties involved in a dispute to try and reach a mutually agreeable solution, with a view to preserving the parties relationship. The process can only take place if both parties have agreed to it.
During the process, each party can speak openly about what has caused the disagreement and how they think it can be best resolved to find an alternative dispute resolution. Concessions from each party may have to be given to enable the process to move forward. There is not a resolution unless both parties agree to it.
Our mediation policy advises employees of the existence of mediation as a method of resolving workplace disputes.