Essential leadership and management skills
The leadership and management course is aimed at those new to managing a team of people or those wanting a refresher, this course covers the essential skills and knowledge areas for managing people. Including the following:
- Role of a manager
- Leadership and management styles and adapting approaches for different situations
- Promoting and developing effective working relationships and a supportive team environment
- Decision making, delegating and managing time effectively
- Techniques and approaches to managing performance effectively (including coaching and mentoring)
- Preparing for and conducting difficult conversations
- How to address poor performance and misbehaving employees
